1. Customer satisfaction is a barometer of our work.
Are you appreciated by your customers?
Our customers include important intermediaries, but our main focus should be on the end users who use our products and services. End-user satisfaction is our number one priority.
2. Implement action immediately once a decision is made.
Are you expeditiously making decisions and implementing actions?
Collect and analyze essential information to make decisions. Logically discuss it, using science, experience and even intuition. Understand the essential purpose of your job responsibility. Collect and organize information from your daily life. Make decisions expeditiously and take prompt action.
3. We need no observers when it comes to our work.
Are you constantly proposing, implementing and reforming?
It is easy to be critical of the current situation, but make a positive proposal for change if you think that the situation is unfavorable. Gather information, acquire specialized knowledge, and make a logical, convincing proposal. Discuss it with those concerned, and follow through. If your proposal is implemented, work as a key person on the project to its conclusion.
4. Facts lie with people in the field.
Are you listening to their opinions and judgments?
Information from the actual job site is among the most important in making proposals and decisions. We need to listen to the voices of end-users and employees in the field, and respect their opinions as much as possible with regard to actual place, object and time.
5. You are our most valuable management resource.
Are you pursuing self-development?
A company is dependent on its people. The strength of each employee amounts to the strength of the company, and we need to constantly enhance employee abilities. At the very least, each employee should be able to take pride that they have the specialized knowledge required to perform their job responsibility. Additional knowledge should be acquired as a means to achieve our objectives. The acquisition of knowledge, in and of itself, does not necessarily add value to the company, so we must strive to utilize our knowledge to create and add value.